Cape Associates is committed to listening to its customers. Periodically, we send out surveys to be completed by our current customers. We take into consideration all feedback we receive and are constantly striving to make any improvements we feel necessary to do our job better.

Click here to see:
Cape Associates Builders & Services Survey
Cape Associates Painting Survey

(These files require Adobe Acrobat Reader to view; click here to download a free copy.)

We also gain feedback from our customers in the form of letters they write. Please read a sampling of some client letters . . .

April, 2006

Dear Mike and all the Cape Associates crew:

Congratulations on your 35th anniversary. . . . Your commitment to your employees and their sharing in the success of the company is something we believe strongly in as well.  Lester's ideas about doing things right and giving back to the community made him a good role model for his employees and family.  Some people may say that it is good management that perpetuates these qualities.  I say good management has something to do with it, but I believe the actions you display attract the same in people around you.  That's why you have good employee retention (folks like Drew Mielke and Joe Dalton, with combined 53 years at Cape Associates) and an excellent reputation.  It is our honor to be

associated with Cape Associates.

Sincerely,

Tony Shepley

Shepley Wood Products

April, 2006

To Cape Associates:

Congratulations on your 35 years of availability to the Cape communities!  We are satisfied customers and never hesitate to recommend your services.  Keep up the good work!

Sincerely,

Frank & Beverly Larson

March, 2006

Dear Michael,

When we read your Spring 2006 newsletter, we were very pleased to see our part in your firm's history (and that of Les Langhans) mentioned.  We are happy that we could play a part in the success of Cape Associates.  My father ran his own electrical contracting firm in New York City for over 50 years, so I am familiar with the pride of ownership and craftsmanship an owner of a relatively small business feels.  Cape Associates deserves the success it has experienced over the past 35 years.  Congratulations and good luck.

Sincerely,

Martha & Bert Kantor

January, 2005

Dear Mr. Cole,

Since the extensive remodeling of our home during 1994-1995 by Cape Associates, we have on several occasions called upon your company to do various repairs, painting, etc.  On each of these occasions the employees of your company completed the work diligently, competently, and with the utmost courtesy.  Most recently we had what turned out to be a minor problem. . . . Gregg from your service department arrived at our house. . . . he was able to complete the repair in relatively short order, displaying the competence and courtesy which is the hallmark of the employees at Cape Associates.  David Hedin has always been immediately responsive to our requests for assistance.

Very truly yours,

John S. Holland

February, 2002
Dear Mike:

Well, you’ve done it again – an absolutely super job! We couldn’t believe how great our house looked, both with the new ceiling and lighting, and the way your men had cleaned up and put our house in order. We just wanted to thank everyone who made the job come together – Dave, Bob, Bob, J. P. and the whole crew. Please convey our appreciation to each of them! . . .

Sincerely,
Emily & Larry White

January, 2002

Dear Cape Associates,

If you ever need anybody to do a commercial for your business - give us a call!

1.  tidy work areas during the project

2.  excellent workmanship

3.  timely execution

4.  professional, friendly staff - Dave, Peter & J. P.

Who could ask for anything more?  Thanks so much.  We love it.

Sheila Garry

January, 2001
Dear Mr. Cole:

I want to take a moment of your time to tell you how pleased I am (and continue to be) with the work performed by Cape Associates on my behalf. Late this autumn the finishing touches were completed on my home. . . . The result was even more beautiful than we ever thought it would be. How rare it is today when something actually exceeds your expectations. . . . You have an extremely fine company Mr. Cole, and I’m sure that a company (like my own) is only as good as its employees. I also want you to know that the tenor and feel of a company is generated from the top down. You are doing something very right. I will be pleased to recommend Cape Associates to my friends and clients. . . .

Gregg Russo
Provincetown
www.atlanticbayre.com

February, 2000
Dear Mark,

First, we want to thank you for the outstanding way you managed the whole project for us – from start to finish. You listened so well, offered creative ideas, treated us always as if we were your most important customers, and generally were a great person to work with. We told our friends about how happy we were with your customer orientation. . . . We couldn’t be happier with the work done by you and Cape Associates and want to express our sincere thanks. If you’d care to use us as references, we’re happy to tell others about you.

Warm regards,
Kath Cote & Kim Cromwell